A regional metal recycling firm needed help developing new markets for its process. The company asked SEA to determine the amount of a specific hazardous waste treatment residue that is produced at on-site facilities within its market area. Working closely with the firm's top management, SEA formulated a questionnaire that identified key market issues, such as residue volume and customer attitudes. SEA conducted over 60 phone interviews with on-site process operators. The resulting data was analyzed by SEA staff.